Privacy Policy
Last updated: March 23, 2026
Agentic Labs LLC ("Agentic Labs," "we," "us," or "our") operates the Marketplace mobile application and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and authentication credentials when you create an account.
- Profile Information: Profile photo, business name, bio, and professional details you choose to add.
- Business Information: Service descriptions, pricing, availability, service areas, and business contact details for service providers.
- Transaction Information: Payment details processed through Stripe (we do not store full credit card numbers), booking history, and credit purchases.
- Communications: Messages sent through the platform's messaging system, support requests, and feedback.
- Field Activity Data: Knock records, visit notes, and canvassing activity logged during field operations.
1.2 Information Collected Automatically
- Device Information: Device type, operating system version, unique device identifiers, and app version.
- Location Data: With your permission, we collect precise location data to enable map-based features, territory management, and service area matching. You can disable location services at any time through your device settings.
- Usage Data: App interaction data, feature usage patterns, session duration, and crash reports.
1.3 Information From Third Parties
- Authentication Providers: When you sign in via Apple, Google, or other providers, we receive your name and email as authorized by you.
- Payment Processor: Stripe provides us with transaction status, customer identifiers, and payment confirmation (not full card details).
- Public Data Sources: We use publicly available address data (e.g., OpenAddresses) to populate our address database for mapping and canvassing features.
2. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and send related information (confirmations, invoices)
- Connect service providers with customers
- Enable map-based canvassing and territory management features
- Send administrative notifications (security alerts, support messages, policy updates)
- Respond to your support requests
- Monitor and analyze usage trends to improve the Service
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With third-party vendors who assist in operating the Service (e.g., Stripe for payments, Supabase for infrastructure, Apple for authentication).
- Business Interactions: Service provider profiles, ratings, and business information are visible to customers using the marketplace. Customer contact information is shared with providers only when a booking or service request is initiated.
- Team Members: Within a business workspace, authorized team members may access shared customer data, territories, and booking information.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Safety: To protect the rights, property, or safety of Agentic Labs, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
4. Data Storage and Security
We implement industry-standard security measures to protect your information:
- Data is encrypted in transit (TLS 1.2+) and at rest
- Authentication uses secure PKCE flow with industry-standard providers
- Sensitive credentials (SSN, financial data) are never stored on our servers , they remain on your device using iOS Keychain
- Database access is controlled through row-level security policies
- We use Supabase (hosted on AWS) for data infrastructure with SOC 2 Type II compliance
5. Your Rights and Choices
- Access and Portability: You can request a copy of your personal data at any time.
- Correction: You can update your account information through the app's profile settings.
- Deletion: You can request account deletion by contacting us at privacy@agntc.tech. We will delete your data within 30 days, except where retention is required by law.
- Location: You can disable location services through your device settings. Some features (mapping, territory management) will be limited.
- Notifications: You can manage push notification preferences in the app settings.
- Marketing: We do not send marketing emails. All communications are transactional or administrative.
6. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain anonymized or aggregated data that cannot identify you. Transaction records may be retained as required by financial regulations.
8. Third-Party Services
The Service integrates with third-party services, each governed by their own privacy policies:
9. California Privacy Rights (CCPA)
If you are a California resident, you have the right to: request disclosure of personal information collected, request deletion of personal information, and opt out of the sale of personal information (we do not sell personal information). To exercise these rights, contact us at privacy@agntc.tech.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices:
Aggregated and de-identified information
We may combine information from many customers into aggregated, de-identified statistics (for example, how many service calls about air conditioning came from a zip code in a week). These statistics do not identify any person, and we take reasonable measures not to re-identify them. We may publish or license them. We do not sell personal information.
Text messaging (SMS) privacy
When you text an Agentic Labs number, or agree during a call with our AI receptionist (or a receptionist we operate for one of our business customers) to receive a text, we collect your mobile number and the content of the messages to deliver the conversation you asked for.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your number only with the telecommunications providers that deliver the messages, and, for a receptionist we operate for a business, with that business so it can respond to your request.
Reply STOP to any message to opt out, or HELP for help. See our SMS terms.